Refund policy
Returns
Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, we may not be able to offer a refund or exchange, except where required under Australian Consumer Law.
To be eligible for a change-of-mind return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or other proof of purchase.
Non-returnable items
Some items cannot be returned for change of mind, including:
- Gift cards
- Downloadable software products
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
Partial refunds
In some circumstances, only a partial refund may be available for change-of-mind returns, including:
- Items that are not in their original condition, or are damaged or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will email you to confirm that we have received your returned item and advise whether your refund has been approved.
If your refund is approved, it will be processed to your original payment method. Processing times may vary depending on your payment provider or financial institution.
Late or missing refunds
If you haven't received an approved refund yet, first check your bank account or payment method again. You may also need to contact your payment provider or bank, as processing times can vary.
If you have done this and still haven't received your refund, please contact us at sales@ameda.com.au.
Exchanges
We replace items where appropriate if they are defective or damaged. If you need to arrange an exchange, please contact us at sales@ameda.com.au before returning the item.
Approved returns should be sent to:
Ameda Australia
Warehouse 1, 50/80 Manton St
Morningside QLD 4170
Australia
Return shipping
Please contact Ameda Australia at sales@ameda.com.au and receive return approval before sending your product back.
For change-of-mind returns, you are responsible for the cost of returning the item. Original shipping costs are non-refundable unless otherwise required by Australian Consumer Law.
For faulty, damaged or incorrectly supplied products, please contact us before returning the item so we can advise you of the appropriate return process.
We recommend using a trackable shipping service for returns. Ameda Australia cannot accept responsibility for returned items that are lost in transit before they are received by us.
Delivery times for replacement products may vary depending on your location.